Terms of Use

Preamble — Purpose and scope

These Terms of Use and End User License Agreement (the “Terms / EULA”) govern access to and use of the AuPair Connect platform, which includes the website aupairconnect.app, the mobile application and all related services (the “Platform”).

The Platform’s sole purpose is to connect host families and international au pairs in compliance with the local regulations of each target country. The Platform acts as a marketplace and is not a party to the hosting arrangements concluded between families and au pairs.

By creating an account, accessing or using the Platform, you unconditionally accept these Terms / EULA. If you do not accept them, you must immediately stop using the Platform.

Article 1 — Subject of the licence agreement (EULA)

The Platform is provided under a personal, non-exclusive, non-transferable and revocable licence governed by these Terms / EULA. You acquire no ownership rights in the Platform or its content. Unless prior written authorisation is given, you may not copy, decompile, disassemble, modify, distribute or create derivative works from all or part of the Platform.

The licence is granted for the duration of your use of the Platform and terminates automatically upon termination or deletion of your account.

Article 2 — Access conditions, accounts and verification

You must be at least 17 years old (or the age of majority in your country) to create an account. Host families and au pairs must provide accurate, current and complete information on registration and keep it up to date.

In line with our safety policy, the Platform may require supporting documents, in particular: an official identity document (passport, national identity card); a criminal record extract or certificate of criminal antecedents depending on the country; a recent proof of address; a 15-second verification video (liveness check).

The “Certified Au Pair” or “Verified Family” badge is a voluntary service reserved for paid-plan members. It is granted only after full validation of the documents. The Platform reserves the right to refuse or revoke certification at any time in the event of fraud or breach of these Terms / EULA.

Biometric data: your express and specific consent is required for the processing of biometric data (verification video). No biometric data is collected without your prior consent.

Article 3 — User-generated content (UGC) and zero tolerance

The Platform allows users to publish profiles, photos, texts, pitch videos and messages (the “Content”). You remain solely responsible for the Content you publish.

All content of the following nature is strictly and unequivocally prohibited:

• abusive, hateful, discriminatory or hate-inciting;
• defamatory, slanderous or otherwise damaging to the reputation of others;
• obscene, pornographic or sexual in nature, including any sexual content relating to minors (prohibited in all circumstances);
• illegal or encouraging illegal activities;
• fraudulent, misleading or impersonating a third party;
• infringing the intellectual property rights of others;
• arranging any funding or transaction outside the Platform in a fraudulent manner.

You may at any time report a user, profile or message directly from the Platform. The Platform undertakes to review each report promptly, to review and remove within 24 hours any reported content or account that breaches these Terms / EULA, and to retain the necessary evidence in compliance with the GDPR.

The Platform reserves the right to suspend or remove any account or profile, to remove any content and to immediately ban, without notice, any user engaging in disrespectful or fraudulent behaviour or otherwise breaching these Terms / EULA, in particular in cases of abusive content or endangerment of a minor.

Article 4 — Subscriptions and In-App purchases (Apple 3.1.2)

The Platform offers paid plans (including the “VIP” plan), whose features may include: VIP features for families (enhanced visibility, messaging unlock, matching priorities); advanced options for au pairs; access to the verification / certification service (Trust Center).

No automatic renewal — firm commitment. Paid plans are firm, non-renewable commitments for the subscribed period (1, 3 or 6 months). Payment is made in a single charge through your Apple App Store or Google Play account upon confirmation of purchase. The plan ends automatically at the expiry of the subscribed period, with no tacit renewal or automatic rollover. No charge is made at the end of the period: no action to cancel renewal is required, because no renewal exists.

You enjoy the corresponding VIP features for the entire subscribed period. When it expires, access to paid features simply stops, with no renewal and no further charge. You may subscribe to a new period at any time. The pricing and refund terms of the respective app stores apply.

Unless mandatory law provides otherwise, amounts paid are non-refundable, except in the event of a demonstrable breach by the Platform or in accordance with the applicable App Store / Google Play refund policy.

Article 5 — User obligations and security

Each user agrees to:

• provide accurate and current information and keep it up to date;
• comply with the host country regulations on au pair hosting (hosting agreement, declaration, minimum pay, working hours);
• never publicise their private personal contact details (phone, e-mail, address, external messaging IDs) outside the Platform or prematurely in order to circumvent security protocols;
• not display any personal contact details (e-mail address, phone number, postal address, messaging or social-network ID, link, QR code) in their profile content, including in their photos and videos (embedded text, watermark, on-screen display) and in their profile description; the Platform may remove or hide the content concerned and ask the user to replace it, and in the event of repetition or intent to circumvent, Article 3 applies;
• not circumvent the messaging quotas reserved for uncertified profiles;
• not create fake, multiple or duplicated accounts for fraudulent purposes.

Article 6 — Fraud, scams and prevention (anti-abuse)

The Platform implements automated rules to detect suspicious behaviour, including: off-platform contact leaks (detection of e-mails or phone numbers in messages); rapid spam or mass messaging in a short time; fraudulent payment links or fake profiles; abnormal financial behaviour.

No sanction (permanent removal, suspension, ban) is imposed on the sole basis of automated processing: a human review precedes any sanction relating to profile content.

In the event of proven fraudulent activity, the Platform may suspend or remove the account(s) concerned, cancel acquired benefits and, where applicable, take legal action.

Article 6 bis — Referral programme

The Platform may offer a referral programme allowing a user (the “Referrer”) to obtain benefits by inviting other users (the “Referee”) to join the Platform. Participation is optional and subject to these terms.

Eligible Referee. A referral is validated only where the Referee cumulatively meets the following conditions: (i) holds a 100% completed profile (photos, description, childcare and stay criteria) that is verified; and (ii) has made the effective payment of a paid plan resulting in an active paid subscription. No reward is credited until both conditions are cumulatively met.

Reward. Where the Referee acquires Eligible Referee status, the Referrer and the Referee each receive thirty (30) days of VIP plan, credited to the validity period of their access. These free VIP days have no monetary value and may not be exchanged, transferred, converted into cash, refunded, monetised or carried over as credit; they may only be used as a Platform benefit, in accordance with the pricing schedule in force.

Anti-fraud and abuse. Strictly prohibited: self-referral, directly or indirectly, including through an account created for that purpose (same user identifier “UID”, same e-mail address or same payment method); the creation of multiple or fake accounts intended to multiply rewards; and any other manipulation aimed at obtaining benefits not provided for in these Terms / EULA.

Cap. The total free VIP months that may be accumulated under the referral programme is capped at twelve (12) VIP months per calendar year per user. Beyond this cap, no additional months are credited automatically, unless previously approved through a manual review by AuPair Connect.

Sanctions. In the event of a breach of the above rules, AuPair Connect reserves the right to suspend or delete the accounts concerned, cancel the free VIP days or their attribution, without notice or compensation, without prejudice to any other remedy.

Article 7 — Platform liability

AuPair Connect acts as a marketplace on which families and au pairs meet. Agreements, contracts and arrangements concluded directly between families and au pairs are concluded at the sole responsibility of the parties. AuPair Connect does not guarantee the compatibility, reliability or quality of a match, nor the outcome of verifications.

The Platform’s liability is excluded for any indirect damage, loss of data, service interruption or any act attributable to a third party.

Article 8 — User-generated content — licence granted

By publishing Content on the Platform, you grant AuPair Connect a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, modify, adapt, publish and display that Content for the sole purposes of providing, improving and promoting the Platform, with respect for your privacy and the GDPR.

This licence ends when you delete your Content or your account, subject to legal retention obligations and temporary backup copies.

Article 8 bis — Profile publication, online “light” version and image rights

1. Publication: a free act distinct from creating an account. Creating an account does not make your profile visible outside the application. Publishing your profile is a voluntary and free act, subsequent to and distinct from creating the account, which you carry out at any time from the application.

2. Acceptance of the online “light” version. By publishing your profile, you expressly accept that its “light” version may be made accessible online, including on the home page of the aupairconnect.app website and on the application’s presentation pages. This online presence is inherent to the matching service: like comparable platforms, it allows profiles to be viewed online.

3. Definition of the “light” version. The “light” version is strictly limited to: first name, age, city, country, spoken languages, profile facts and main photo. Excluded from any online presence: the video (presentation or verification video), the surname and all personal contact details (e-mail address, phone number, postal address, messaging or social-network IDs). No special-category data (Art. 9 GDPR) is displayed. The “Certified” badge appears only if the profile is actually verified on the card’s publication date.

4. Places of display. The “light” version may be displayed on the public pages of the site (home page, application presentation pages and public profile pages) and, in the future, on AuPair Connect’s social media accounts. This clause expressly covers that use.

5. Accessible but not indexed. Individual profile pages are not intended to be indexed by search engines. For cards featured on a page that is itself indexable (for example the home page), the authorisation covers the display of the card within that page: the card is accessible and visible there, and the page carrying it may be indexed, without this causing the individual profile pages to be indexed.

6. Image rights. Publication entails your authorisation to use your image and the elements of the “light” version for the sole purpose of presenting and promoting the Platform, worldwide and for the duration of publication of your profile. This authorisation is granted free of charge and non-exclusively; it entails no transfer of ownership and no infringement of your moral rights or privacy. Any representation remains faithful and not misleading; the only permitted changes are technical adaptations of format, cropping or compression.

7. Right to withdraw at any time. You may unpublish your profile at any time from the application, or request it at [email protected]. Unpublishing removes the card from public pages; it takes effect (removal from the page and cache/CDN purge) within 72 business hours, followed by a de-indexing request sent to the main search engines (de-indexing by third parties may take longer). Deleting your profile or account also ends this online presence, subject to temporary backups and legal retention obligations. Withdrawal has no consequence on your access to the services.

8. Adults only. Only profiles of adult persons (18 or over) may be displayed online in their “light” version. No minor’s profile is published for public presentation purposes.

Article 9 — Personal data and privacy

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms / EULA. In accordance with the GDPR: your rights (access, rectification, erasure, restriction, objection, portability) may be exercised at any time; you have a right to erasure (deletion of the account and data); no special category of data within the meaning of Article 9 GDPR (religious beliefs, ethnic origin, health, sexual orientation, etc.) is collected or used for profiling or matching.

When you write to the Platform (public contact address), your message may be read with the help of automated tools so that we can reply faster and in your language. These tools only assist us: no reply is ever sent without review by a person, no automated decision is taken about you, and only the content of your message is used to handle your request.

Article 10 — Right of withdrawal (EU consumers)

If you are a consumer within the meaning of European Union law, you have a 14-day right of withdrawal from the conclusion of the contract for digital services, subject to the exceptions provided by law — in particular where the service is supplied immediately with your express consent and waiver of the right of withdrawal.

To exercise this right, contact us at the address given in Article 14. Purchases made through the App Store or Google Play also remain subject to those stores’ refund policies.

Article 11 — Term, suspension and termination

These Terms / EULA are concluded for the duration of your use of the Platform. They may be terminated at any time by the user (account deletion) or by the Platform, in particular in the event of a breach of the obligations set out herein, subject to prior procedure, except in cases of fraud or endangerment of a minor justifying immediate termination without notice.

Article 12 — Protection of minors and children

Child protection is the Platform’s absolute priority. Any attempt to use the Platform to contact a minor outside the legal framework, sexually solicit a minor or publish child sexual abuse material results in immediate termination, permanent ban, reporting to the competent authorities and retention of evidence in accordance with the law.

Article 13 — Governing law and jurisdiction

These Terms / EULA are governed by French law. In the event of a dispute, and failing amicable resolution, the competent courts shall be those of AuPair Connect’s registered office, subject to mandatory consumer protection provisions.

Mediation: European consumers may use the European Commission’s online dispute resolution platform.

Article 14 — Contact

For any question relating to these Terms / EULA, moderation, reporting or the exercise of your rights, contact us at: [email protected].

Annex — “Free for everyone” offer terms

1. Purpose. Unlimited messaging offered for any profile published with a photo before 15/01/2027 (11:59 pm, Paris time), until 15/01/2027 and for at least 30 days after publication. Identity verification is an optional paid add-on (VIP). No automatic charge when the offer ends.

2. Eligibility. The offer is open to every host family and au pair whose profile is published by the member themselves and contains at least one photo. A presentation video is not required. Publication is a voluntary and explicit act by the member; it is never automatic. There is no cap on places and no sign-up order.

3. Duration. The offer runs until 15 January 2027, 11:59 pm (Paris time, Europe/Paris) and, where publication takes place less than thirty (30) days before that date or after it, until thirty (30) days after the publication date. The offer ends on the later of the two dates: max (15 January 2027; publication date + 30 days).

4. Grant. Access is granted automatically once the conditions in point 2 are met, one (1) access per account. A member who already had earlier access to unlimited messaging keeps the more favourable of the two end dates.

5. After the end date. When the offer ends, the account returns to the usual free conversation quota. Conversations started during the offer stay open and the member can still reply to them.

6. Nature and combination. The offer is free: no payment, no subscription, no automatic charge when the offer ends. It covers unlimited messaging only and does not include identity verification or the verified criminal-record check (Trust Center), which remain optional and paid (VIP). It can be combined with the free months earned through referrals.

7. Changes. AuPair Connect may modify, suspend or end the offer in the event of fraud, abuse or manifest error, without affecting access already granted.